Terms | Nelson Cat Hotel

Terms

Terms & Conditions (11/12/2025)

Bookings & Payment

Charges are calculated per calendar day, including the day of arrival and departure. Payment is due at the time of booking or no later than drop-off. For extended stays, interim billing may apply. During peak seasons (1 December – 31 January), early booking is strongly recommended. A non-refundable deposit may apply. Prices are subject to change, but confirmed bookings will be honoured at the agreed rate. Cancellations more than 14 calendar days before arrival are refundable (less any deposit). Cancellations within 14 days are non-refundable. No refund is provided for shortened stays.

Health & Vaccinations

All cats must be fully vaccinated with a current F3 vaccination (Feline Panleukopenia, Herpesvirus Type 1, Calicivirus). Date of vaccination must be at least 10 days before boarding. A valid certificate must be uploaded or presented on arrival. Cats over 12 months must be desexed unless medically exempt. Flea and worm treatment must be administered within 14 days prior to arrival. If not, we will treat your cat on-site and charge accordingly. We reserve the right to refuse admission to any cat showing signs of illness or contagious disease.

Boarding & Care

Boarding is at the owner's risk. While we provide expert care with veterinary-informed protocols, we cannot accept liability for illness, injury, loss, or death except where caused by proven negligence. Owners must disclose all relevant medical, dietary, and behavioural information at the time of booking. We may take photos of your cat during their stay for use on our website or social media unless you request otherwise. Accommodation allocation is at our discretion, with comfort and compatibility in mind.

Feeding

We feed Royal Canin as our standard diet. If your cat requires a special diet, please bring enough for their entire stay. If additional food needs to be sourced on your behalf, this will incur an extra charge.

Veterinary Services & Emergencies

While the Nelson Cat Hotel is operated by a qualified veterinarian, Melanie Zwiener, she does not perform veterinary procedures through the cattery directly. Instead, we offer access to the full range of veterinary services, either on-site via Nelson Vet Clinic house calls or at the clinic itself. If your cat is registered with another veterinary provider, we can coordinate with them upon request and for an additional fee. All efforts will be made to contact you prior to any treatment. If we are unable to reach you and urgent care is required, we will act in the best interest of your cat. All veterinary costs are the responsibility of the owner.

Cancellations, Changes & No-Shows

Cancellations more than 14 calendar days before arrival: refundable (less any deposit). Cancellations within 14 calendar days: non-refundable. No refunds for early pick-up or shortened stays. If a cat is not collected within 14 days of the scheduled pick-up date and no contact is made, we may arrange rehoming or other outcomes in the cat's best interest. The owner remains liable for all costs incurred.

Property & Liability

We are not responsible for loss or damage to personal items (e.g. bedding, toys, carriers). Owners are liable for any damage caused by their cat. We take all reasonable care but are not liable for any illness, injury, loss, or death unless due to our proven negligence.

Legal & Compliance

We operate in accordance with the Animal Welfare Act 1999 and the Code of Welfare: Temporary Housing of Companion Animals. All cats are housed in accordance with New Zealand minimum space and care standards.

General

By booking with us, you agree to these Terms & Conditions. We reserve the right to update these terms. The latest version is always available on this page. Disputes will be resolved in good faith, and if necessary, through mediation under New Zealand law. If you have any questions, please contact us before confirming your booking. We are always happy to help.

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